COVID 19 Update
As the situation regarding COVID-19 (coronavirus) evolves, we wanted to take a moment to share how we intend to continue providing exceptional service to you, while ensuring the safety of our employees and customers.
We do not anticipate any disruption to Bas Mall operations. Our staffs and team already work remotely, and our internal tooling and processes are highly optimized for distributed work. What this means is that we're able to operate seamlessly to a fully remote team with no impact on quality of service.
Specifically: You'll continue to have access to the online store www.basmall.com.ng to place orders and make enquiries through our 24/7 support channels and all transactions will be processed as usual, except delivery and shipping of orders which may delay and extend to additional days due to the lockdown declared by the government.
Our Customer Care Support will remain available 24/7 through our support channels, including:
Voice calls +234 700 227 6255.
Email at firstname.lastname@example.org
Via any of our social media channels @basmallonline
And via livechat on the website www.basmall.com.ng
For quick answers to common questions, our support team will remain accessible 24/7
Ensuring the safety of our employees, customers and the community,
To help limit the spread and impact of COVID-19, we're taking the following steps:
All members of the Bas Mall team have been encouraged to work from home starting (March 28th 2020).
To limit the potential of exposing team members or customers to risk, we've requested all members of Bas Mall to eliminate all company-related gathering and convert all meetings to virtual voice or video calls.
Beginning Friday, March 30th, the Bas Mall offices will be closed to guests. If you had a meeting scheduled at Bas Mall within this period, your Bas Mall contact will reach out to you to convert it to a virtual voice or video call.
Currently, Bas Mall online store www.basmall.com.ng do not offer Pay on Delivery, to eliminate risk of COVID19 spread. At this trying time, few of our dispatchers are available to deliver orders, thereby extending the delivery time from the usual. Our delivery agents and partners nationwide have been trained on the best hygiene and social distance practices so you have nothing to worry about. In addition, all deliveries nationwide are now FREE. This is to support your shopping this period.
We know you're also dealing with the challenges caused by COVID-19. This is a trying period, and we're committed to supporting you in every way possible. We'll get through this together and emerge more formidable than ever before.
Stay safe, be well ❤️